JEWELLERY FAQs

At iHB, all jewellery is handmade in London using traditional craftsmanship and recycled precious metals. Each piece is designed to be genderless, expressive, and made to last.

Below you’ll find answers to common questions about materials, sizing, production, shipping, and custom commissions. If you need more information, please contact us and we’ll be happy to help. For questions regarding grillz orders, please see our grillz FAQ page.

Disclaimer

All iHB jewellery is handmade, so slight variations may occur. This is part of the character of handcrafted work and makes every piece unique. Please read our terms and conditions before purchasing.

What metal do you use?

All jewellery currently available in our shop is made from 100% recycled sterling silver. Our gold plated pieces have 24K gold vermeil for extra durability. The recycled origin does not affect the durability, value, or purity of the metal. It is chemically and structurally identical to newly mined silver, with the added benefit of being more environmentally responsible!

Every piece is tested and hallmarked by the UK Assay Office to guarantee its quality.

For commissions, we can work in a range of precious metals including different gold karats. Please contact us if you would like to discuss options.

Is recycled silver as good as new silver?

Yes. Recycled silver has the same strength, purity, and longevity as newly mined silver. The only difference is its source. Using recycled metals reduces environmental impact while maintaining the same high-quality standard.

How do I know my ring size?

We recommend visiting a professional jeweller to have your fingers sized accurately. If you are based in London, we can size you in person, just reach out to us and we will happily arrange a convenient time with you.

If you would prefer to measure at home, we have a ring sizing guide on our website. Make sure to follow it carefully as it can be easy to measure yourself incorrectly. Please note that accurate sizing is essential for made-to-order jewellery.

Where is your jewellery made?

All iHB jewellery is handmade in London, UK. Each piece is created in our studio using traditional jewellery techniques and high-quality materials.

How long does it take to make my order?

Most pieces are made-to-order. Please allow up to 4 weeks for production before shipping.

If you need your jewellery by a specific date, please contact us before purchasing and we will of course do our best to accommodate.

How long does shipping take?

All UK orders are sent via Royal Mail Special Delivery and usually arrive the next working day after dispatch. We will notify you once your order has been dispatched and provide you with the relevant tracking details.

Do you ship internationally?

Yes. International shipping options are available at checkout. Delivery times vary depending on your location. Please note that customs or import fees may apply.

Can I return or exchange my jewellery?

Because many pieces are made-to-order, returns and exchanges are only accepted for manufacturing faults. All of our jewellery is quality checked and made to a high standard therefore we are confident you will be pleased with your new items. However if you come across a fault with your item please email us and a replacement will be arranged upon the return of the original product.

Please contact us within 14 days of receiving your order if you have any concerns.

Do you offer custom or commissioned jewellery?

Yes, we love making commissions and collaborating on creative pieces! We can work with different metals, stones, engravings and design ideas. Please reach out to start the process.

Can I make changes to my order after placing it?

Once production has started, changes may not be possible. Please contact us as soon as possible if you need to update your order and we will do our best to accommodate.

How do I care for my jewellery?

To keep your jewellery looking its best:

Store it carefully when not in use.
Remove it when sleeping, showering or working out.
Avoid contact with chemicals, perfumes, and skincare.

For more information on how to maintain your jewellery’s shine, see our jewellery care page.

Will silver tarnish?

Sterling silver naturally tarnishes over time due to exposure to air and moisture. This is normal and can be easily cleaned. Regular wear can actually help slow tarnishing.

Is your jewellery suitable for sensitive skin?

Sterling silver is generally suitable for most people with sensitive skin. However, if you have specific allergies, please contact us before purchasing.

Do you offer resizing or repairs?

Yes, we can offer resizing and repairs. Please contact us with details and we will happily advise you.